1. Cost Effective
VoIP systems use your internet connection in order to take calls, as this is using your existing data network it makes your local calls free.
When taking calls from a different country, your calls are much cheaper than what you would pay via analogue phone networks. Studies show that small businesses that switched to VoIP saved 40% on local calls and 90% on international calls.
2. No New Hardware
VoIP telephone systems require no extra hardware other than the phone itself.
This means that installation will be quick and cost effective, easily integrating with your existing IT systems.
3. Integration
VoIP is an internet based application, so linking to existing devices in your workplace is simple and quick.
VoIP can be used on different workplace applications to create a seamless experience for you and your employees. VoIP’s integration with CRM platforms and other applications means that companies have seen a 20% rise in productivity. VoIP can also be connected with text messages, and 47% of businesses have already implemented SMS using the service.
4. Easy Installation
The transition to a VoIP system is straight forward and can often be setup in a few hours!
Most systems can even be setup yourself reducing any unnecessary installation costs. New businesses experienced a 90% reduction in start costs after the installation of a VoIP system.
5. Call Analytics and Reporting
VoIP systems connected to your computer have the capabilities to monitor your calls and by doing so, provide reports, analytics and insights.
Data that you can track includes:
- Total calls
- Length of calls
- Total missed calls
- Call volume
- Call source
6. Scalable
Scaling up your existing phone system can be a difficult task. With VoIP systems it is extremely easy to scale up or down without the need for unaffordable hardware charges.
Phones can be moved around your premises and plugged in and out wherever is necessary.
7. Voicemail
VoIP systems give you the capabilities to access your voicemails on a visual interface.
You can access visual voicemails on your computer, tablets and mobile devices, giving you a straight forward method to edit, select and delete voicemails. Voicemails can also be transferred directly to your email inbox.
8. Mobility
VoIP systems can be setup to work differently for each employee.
Each employee can easily customise their VoIP system so that they can be reached on all of their devices including smartphones, tablets, laptops and computers. Mobile usage is on the rise with studies showing that 74% of employees use mobile app for business calls with VoIP service.
9. Audio Quality
Audio quality on a VoIP system is crystal clear when compared to ordinary phonelines.
As calls are taken directly through your internet network, your call use a much higher rate of bandwidth making your calls clearer than ever. When merged with other platforms such as video calling, your phone call experience will also improve massively.
10. Great British Switch Off
The Great British Switch Off is the new network update, coming into effect in December 2025 where our country’s traditional phone network will be switched off.
The Public Switched Telephone Network (PSTN) service is ran by copper based wiring, this will permanently be switched off and instead, these systems will use fibre-optic based telephony to take calls. This means you will need to make the switch before then, find out more here.